Privacy Policy

This Privacy Policy describes how ZIYA CLOTHING, a partnership firm having its registered office and principal place of business at 239-4,5,6,7, Kandhasamy Nagar, Sathy Road, Saravanampatti, Coimbatore, Tamil Nadu 641035, holding GSTIN 33AAEFZ4869N1ZE (trading as Ziya Clothing, "we", "us", "our") collects, uses, shares, protects and otherwise processes your personal data through our website https://www.ziyaclothing.in/ (the "Platform") and at our Coimbatore store. You can browse parts of the Platform without registering with us.

We do not offer any product or service under this Platform outside India, and your personal data is stored and processed in India. By visiting this Platform, providing your information, or placing an order, you agree to this Privacy Policy and our Terms of Service, and to be governed by the laws of India, including the laws applicable to data protection and privacy. If you do not agree, please do not use the Platform.

We collect your name and mobile number (used to sign you in with a one-time password), your delivery address and email where you provide them, and your order, billing, and exchange history. When you pay online, the payment is processed by our payment gateway partner — your card, UPI, or banking details are entered with them and are never stored on our servers. We also collect basic, aggregated information about how the Platform performs so we can improve it. You always have the option not to provide information, by choosing not to use a particular feature; where the information is needed to complete an order, we will tell you.

Where a courier, payment gateway, or other partner collects information directly from you on their own platform, their privacy policy governs that collection, not ours — we are not responsible for their practices, and we ask you to read their policies before sharing anything with them.

A warning about fraud: we will never ask you for your card PIN, CVV, net-banking password, or a one-time password over a call, SMS, or email. If anyone contacts you claiming to be from Ziya Clothing and asks for these, do not share them. If you have already shared such details, report it immediately to your bank and to the police or the national cybercrime portal.

We use your personal data to process and deliver your orders, issue GST tax invoices, handle cancellations, exchanges and returns, send you order and delivery updates by SMS, WhatsApp, or email, provide customer support, resolve disputes and troubleshoot problems, detect and protect against fraud, error and other unlawful activity, enforce our Terms of Service, and understand how the Platform is used so we can improve it. We send promotional messages only if you have opted in, and you can opt out at any time by contacting us.

We share your personal data only with the partners needed to serve you — our payment gateway, courier and logistics partners, and SMS/email service providers — and only to the extent required to complete your order. We may also disclose personal data to government agencies, law enforcement, or other authorities where we are required to do so by law, or where we believe in good faith that disclosure is reasonably necessary to respond to a summons, court order, or other legal process, to enforce our Terms of Service or this policy, or to protect the rights, property, or personal safety of our customers, our staff, or the public. We never sell your personal data.

We use a small number of strictly necessary cookies to make the Platform work. One remembers your shopping cart so its contents survive while you browse, and one keeps you signed in after you enter your one-time password. Both are httpOnly — they are readable only by our server, never by scripts in your browser — and neither carries your card or banking details. We do not use advertising cookies, and we do not use cookies to track you across other websites. You can block or delete cookies in your browser settings, but the cart and sign-in will not work without them.

We protect your personal data with reasonable security practices and procedures, it is stored and processed on servers located in India, and the Platform is served over a secure connection. No transmission over the internet can be guaranteed to be completely secure, however, so some risk remains inherent in any online service, and by using the Platform you accept that. You are responsible for keeping your account secure — in particular, never share the one-time password sent to your mobile number with anyone.

You can delete your account yourself from the Privacy section of your account on this Platform. Deletion is confirmed in a dialog first, and the account is then closed and fully erased after a 30-day grace period, after which you lose access to it. We may decline or delay a deletion while an order is still in transit or a claim or grievance is open. We keep your personal data no longer than the purpose requires or the law allows — but the invoice, billing and tax records we are required to retain under Indian tax law are kept for as long as that law requires, even after an account is deleted. We may also retain data where it is necessary to prevent fraud or abuse, and we may keep anonymised data, which can no longer identify you, for analysis.

You can access, correct, and update your personal data yourself from your account on this Platform, and you can download a copy of the data we hold about you from the Privacy section of your account. Under the Digital Personal Data Protection Act, 2023 you may also ask us to access, correct, or delete your personal data, subject to the records we are legally required to retain. To make such a request, or to raise a privacy grievance, contact our Grievance Officer, named below. If you are not satisfied with our response, you may approach the Data Protection Board of India.

By using the Platform or giving us your information, you consent to your personal data being collected, used, stored, shared, and otherwise processed as described in this policy, and to us contacting you by SMS, WhatsApp, call, or email for the purposes set out above. If you give us personal data about another person — a delivery contact, for example — you confirm you are entitled to do so. You may withdraw your consent at any time by writing to our Grievance Officer at the email address below with "Withdrawal of consent for processing personal data" in the subject line. We may verify such a request before acting on it. Withdrawal is not retrospective, and if we can no longer process the data we need to serve you, we may have to restrict or stop providing the affected service.

We may update this policy from time to time; the date above reflects the current version, and we will tell you about significant changes in the manner the law requires. Continued use of the Platform after an update means you accept the revised policy.

Karthi, Store Manager, ZIYA CLOTHING, 239-4,5,6,7, Kandhasamy Nagar, Sathy Road, Saravanampatti, Coimbatore, Tamil Nadu 641035. You can reach Karthi on 82489 89110 or at contact.ziyaclothing@gmail.com — open every day, 10:00am - 10:00pm. We acknowledge every grievance within 48 hours and resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.