Privacy Policy

This policy explains what personal information Ziya Clothing (138, Sathy Rd, Kandasamy Nagar, Saravanampatti, Coimbatore, Tamil Nadu 641035; GSTIN 33AAEFZ4869N1ZE) collects when you shop with us — on this website or at our Coimbatore store — and how we use and protect it.

What we collect: your name and mobile number (used to sign you in with a one-time password), your delivery address and email where you provide them, and your order, billing, and exchange history. When you pay online, the payment is processed by our payment gateway partner — your card, UPI, or banking details are entered with them and never stored on our servers. We also collect basic, aggregated usage data about how the website performs so we can improve it.

How we use it: to process and deliver your orders, issue GST tax invoices, handle exchanges and returns, send you order and delivery updates by SMS, WhatsApp, or email, and provide customer support. We send promotional messages only if you have opted in, and you can opt out at any time by contacting us.

Who we share it with: only the partners needed to serve you — our payment gateway, courier and logistics partners, and SMS/email service providers — and only to the extent required to complete your order. We may also disclose information where Indian law requires it, for example for GST and tax records. We never sell your personal data.

Retention and security: we keep your information for as long as your account is active or as needed for billing, exchanges, and the records we must keep under Indian tax law, and we protect it with reasonable technical and organisational safeguards. Our systems are hosted with reputable cloud providers.

Your rights: under the Digital Personal Data Protection Act, 2023, you may ask us to access, correct, or delete the personal data we hold about you, subject to records we are legally required to retain. To make a request, or to raise any privacy grievance, contact our Grievance Officer at the store address or phone numbers below — we will acknowledge your request within 48 hours and resolve it within one month. If you are not satisfied with our response, you may approach the Data Protection Board of India.

We may update this policy from time to time; the date above reflects the current version. Continued use of the website after an update means you accept the revised policy.