Returns & Exchange

Website orders are final. We do not accept returns or exchanges on delivered orders for reasons of size, fit, colour preference, or change of mind. You can, however, change your mind right up to the moment we hand the parcel to the courier: an order may be cancelled at any time before it is dispatched, free of charge, and our Refund & Cancellation policy explains how. After that, you may still refuse the parcel at your door — a refused parcel comes back to us and we refund what you paid for the goods, though not the delivery charge.

Please choose carefully before you pay. Each product page carries size guidance and detailed photographs, and colours can vary slightly between screens and fabric — handcrafted prints and weaves may also show minor variations, which are characteristics of the garment rather than defects. If you are unsure about a size or a shade, call or WhatsApp us on the number below before you order and we will help you decide.

Would you like to see a piece before you commit? Book a free video call and our store team will show you the garment live — the design and how it falls, its true colour on camera rather than on a screen, and its exact measurements taken against a tape. Because a delivered order is final, this is the surest way to confirm the design, the size, and the shade before you order, and the call costs you nothing.

Damaged, defective, or wrong item received: this is always covered, whatever else this policy says. We assess these claims from an unboxing video, so please start recording before you open the parcel. Film one continuous, unedited clip that begins with the parcel still sealed and the shipping label readable, shows the seal being cut, and follows the item all the way out of the packaging, with the damage, the defect, or the wrong item visible in that same unbroken clip. That video is what lets us approve a claim quickly, and we may not be able to approve one without it — but if you have a genuine reason why no video exists, contact us anyway and we will review your claim on whatever evidence you can give us.

Raise the claim within 48 hours of delivery: call or WhatsApp our store number, or email us — both are listed below — and send us the video along with your order number. Once we have reviewed it we will arrange a replacement at no cost to you, or a refund of the amount you paid for the affected item. Delivery charges are not refunded. Please keep the item unworn and unwashed, with its tags attached and the invoice available, until the claim is resolved.

Refunds, where they are due, are made to the original payment method used for the order within 5–7 business days of our approving them. We do not offer cash on delivery, so every website refund travels back down the payment route it came in by. How quickly the amount appears in your account after that depends on your bank or card issuer.

We may cancel an order ourselves if the item turns out to be unavailable, if there is an obvious pricing or listing error, or if we suspect misuse. If that happens we will tell you, and the full amount you paid is refunded to your original payment method — you are never left out of pocket for an order we could not fulfil.

If what arrives is not what was shown on the Platform, that is a separate matter from a change of mind: tell us within 48 hours of delivery with your order number and photographs, and our team will look into it and decide what is fair — a replacement, a refund, or an explanation of why we think the item does match. For reasons of hygiene we cannot take back innerwear or nightwear once opened, except where it is damaged, defective, or not what you ordered; any other exclusion is stated on the product page before you pay.

Nothing in this policy limits the remedies available to you under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020, which continue to apply to goods that are defective, deficient, or different from what was advertised. For any question about an order, contact us using the details below.