Returns & Exchange

We want every Ziya piece to fit and feel right, and size exchanges are our specialty. You may request an exchange or return within 7 days of delivery for online orders, or within 7 days of purchase for in-store buys, provided the item is unworn, unwashed, and in original condition with all tags attached and the invoice available.

How to exchange: walk into our Saravanampatti store with the item and invoice, or call or WhatsApp us on the numbers below to arrange it for an online order. Size and colour exchanges are subject to available stock; if your preferred size is unavailable, you may pick another item of equal value or take a refund or store credit as described below. Each item is eligible for one exchange.

Items that cannot be returned: innerwear and nightwear (for hygiene reasons), items bought on clearance where marked non-returnable on the product page, altered garments, and free gifts. This does not affect your rights for defective items, which are always covered.

Damaged, defective, or wrong item received: tell us within 48 hours of delivery — a photo on WhatsApp is enough to start. We will arrange a replacement at no cost, or a full refund including any shipping charges you paid.

Refunds: once we receive and inspect the returned item, prepaid online orders are refunded to the original payment method within 5–7 business days; cash-on-delivery orders are refunded by UPI or bank transfer within 7 business days of sharing your details; in-store purchases are settled by exchange or store credit at the counter. Return shipping for size or preference returns is borne by the customer; for defective or wrong items, we bear it.

Nothing in this policy limits the remedies available to you under the Consumer Protection Act, 2019. For any question about a return, contact us using the details below.